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The Enterprise Messaging system can be licensed and programmed to serve as all of the following:
 Automated Attendant with Recall
Automated Attendant is a programmable feature providing an automated answering service. This tireless, virtual “employee” eliminates callers being lost in a voice mail maze, and callers can have the choice if an extension is not available to leave a message or dial another extension.
Directory Service with Speech Recognition
The directory is the listing of all the company employees with voice mail or extension IDs. This service is used through the Automated Attendant to provide access to employees, departments and hunt groups. Callers need to spell employees names on the keypad to be connected to the desired destination. Speech recognition can further empower this application—allowing callers to speak a name to reach directory listings. This eliminates the need to know how to spell any directory name. There are additional features such as unlisted numbers, private extensions and screening options for each listing.
Call Routing Application
Enterprise Messaging provides flexibility to create custom call routing allowing the caller to press a single digit for access to a mailbox, a Fax On-Demand function, or a station or hunt group. In addition, the Call Routing Application can be used in place of a playback device to provide an announcement to callers who are waiting to be answered through a hunt group. Call Routing Applications ensure an enterprise routes calls effectively and communicates the “right” information to its customers at the correct time. The Call Routing Application can be further enhanced by enabling callers to speak key words to simplify their connection to the right company resources.
 Scheduled Call Routing
The Scheduled Time Based Application Router (STAR) enhances the programmability of the Automated Attendant application’s greetings. With STAR, applications can be programmed to play alternative greetings for holidays, weekends and other scheduled events. This scheduling application serves as a “routing table” with up to 20 entries to efficiently route calls based on the day and time information in the table.
Combined Mailbox
Users can now experience a combined mailbox to access voice, e-mail and fax messages. All user functionality can be enhanced with optional speech recognition to create a voice activated interface to receive, retrieve and manage all messages.
Voice Mail
Outside callers coming through the attendant or operator to a users extension with a mailbox will have the option to leave a message. An internal user can forward or transfer calls directly to other mailboxes. The voice mail system also allows a user to pick up messages anytime, from anywhere, in and outside of the system with control to play and manage their message volume.
 E-Mail Messages
Users of Enterprise Messaging now have the option to access all message types while away from their desktop environment. E-mails can be read to the users through Text-To-Speech capabilities. For e-mail messages, mailbox users can reply to one or all with voice messages, forward to local fax machines, as well as use playback control for easy review.
Fax Messages
Fax messages can be received stating source, pages, date and time. Fax messages can be forwarded to a local fax machine for viewing.
Message Notification and Retrieval
The Enterprise Messaging system provides the convenience of remote message notification so users are alerted, via a pager or telephone, of voice mails when they’re away from the office.
 Record-A-Call
Record-A-Call provides a record of important calls for quality assurance purposes, security, employee training and more. Recorded conversations are stored in the user’s mailbox for future reference. The voice mail application is robust and feature rich for any size business application. The following sections of this paper will review the detailed features of the voice mail application.
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