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Matthew Homes – A Multi Site Solution
This case study details how in just 20 years one company has grown to be one of the largest building company's in England. Today the company has a network of five offices and building sites and needed a solution which addressed growing call costs and the ability to handle increasing call traffic without increasing costs.
Anthony Gold – A Multi-Site IP Solution
This case study outlines how a leading legal practice not only adopted the latest technology to help improve their business but at the same time reduce costs.
Spratt Endicott Solicitors - A Multi Site SME Solution
A Leading Midlands firm of solicitors managed to break away from the security of a large corporation's IT infrastructure and implement a communications solution of its own without sacrificing professionalism or business efficiencies. This case study details how....
Northgate Medical Centre - A CTI / Record-a-Call Solution
This case study outlines haow a medical centre embraced the latest communications technology to enhance customer (patient) support and service and to streamline its back office business processes
MITL - An IP Networking Solution
This case study details how MITL, a growing IT solutions provider, relocated to brand new shared premises requiring a first-class phone system solution that could give them unrivalled call processing capabilities and allow them to seamlessly share the system with a sister company.
Gardners Books - A Multi-Site IVR Solution
Britain's leading book wholesaler, stocking in excess of 300,000 titles needed to make sure orders are accurate and managed correctly.
In-Business Reservations - A CTI Call Centre Solution
A leading management event company that focuses on delivering quality customer service got the results they needed by the implementation of an Inter-Tel solution.
Metro - A Customer Contact Solution
A leading freight forwarding company improved efficiency and customer service by implementing an Inter-Tel solution.
Suffolk Foods - A Multi-Site DECT and CTI Solution
A leading, fast-growing FMCG company which needed to implement a new telephone solution to meet its demands.
Corby Chilled - A Multi Site IP Networking Solution
Details of how a leading national distribution company implemented an Inter-Tel solution to enhance its communication and improve its business processes
Virtual Resource Solutions - An Outsourced IP Call Centre Solution
Using the latest IP Technology, this leading travel company outsourced its call centre to pakistan.
Rix & Kay - A Multi-Site Solution
This case study details how a leading Sussex solicitors firm consolidated its communications and reaped the benefits of one of the leading communications platforms available today.
Stamco Timber - A Voice Over IP Solution
This case study details how a company dealing with large volumes of orders revitalised its internal communication by implementing the latest in telephony technology including Voice Over Internet Protocol.
Glyn Hopkin - A Multi-Site IP Solution
Drastically reducing call charges, by utilising the latest technology , whilst enhancing customer service and, bringing the company together, is very important in today’s fast paced, business environment.
easyCar - A CTI Solution
This case study examines the issues faced by the UK's leading low-cost car rental company as it reacted to the unprecedented growth of its national call centre.
Dearle & Henderson Energy - A CTI Call Centre Solution
This case study examines how the leading consultancy in energy efficiency implemented its telecommunications strategy.
Directly Financial - An IP Solution
This case study details how Directly Financial implemented its telecommunications requirement and discovered that a fully integrated IP solution was the only way to go.
Tresham Institute of Further and Higher Education - A Multi-Site IP Solution
This case study describes how a large educational institution set about implementing a major upgrade to its existing telecommunications system.
Rytons - A Record-A-Call Solution
This case study looks at a solution whereby a company utilised Inter-Tels Record-A-Call feature to enable in-house training among its call centre staff - seeing almost immediate improvements in call handling.
Welcome Holidays - A Call Centre Solution
This case study details the issues facing a leading provider of holiday packages wanting to know which marketing campaigns work and which don't using an Axxess® phone system.
The Newspaper Society - A Total Telephony Solution
This case study addresses the issues facing a media house, with the challenge of replacing an out of date phone system with a new one able, to process multiple calls directly to the relevant person.
British Board Of Film Classification - A CTI Solution
This case study hig hlights a solution to the business problem of uncontrollable high levels of inbound telephony traffic whilst allowing staff to share information on customers within one network.
Citation Plc - A Call Centre Solution
Keeping overheads low and profits high are two of a companies main financial, priorities. However, when faced with the need to increase productivity without, growing headcount, what is the best methodology to implement?
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