Computer Telephony Integration

Computer Telephony Integration (CTI) is the joining together of computer applications with your telephone system. Inter-Tel offers a diverse selection of CTI products that greatly enhance your business processes and your customer relationship management.

There are many types of CTI applications; the linking of a customer database to your phone system will provide you with instant information about who is calling you on a PC screen – ‘screen-popping’. Beyond this more sophisticated products will address call and contact centre management, telesales scripting, call recording and retrieval, voicemail, and unified messaging.

Links you may find of interest: Mitel Phone Manual | Mitel phone System