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Founded in 1969 by Steven G. Mihaylo, Inter-Tel has grown from providing simple business telephone systems, to offering value-driven communications products; applications utilising networks and server-based communications software. Inter-Tel now designs telephone systems for customers of all sizes.
 Scalable multi-site deployment and migration enables their customers to grow and adapt their systems as their business needs change. Additionally, Inter-Tel’s belief in open, non-proprietary standards, such as Session Initiation Protocol (SIP), IEEE wireless and ITU voice standards helps protect your investment as technology changes. Most importantly, Inter-Tel recognizes that the true value in any telephone system is the integration of software applications that improve business processes and connect all the departments and remote workers into a single, cohesive unit.
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Telephone Systems
The Inter-Tel Axxess Telephone System is an open architecture software based telephone system designed to meet the needs of businesses of all sizes. The range of applications available on Axxess helps users maximise the competitive advantage today's technology can offer. The Axxess system can be configured for users who require less than 32 extensions through to upwards of 30,000 extensions seamlessly networking up to 63 unique locations. |
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IP Telephone Systems
The Inter-Tel 5000 IP Telephone System is an IP-centric communications server products built on an advanced hardware architecture that optimises the latest in VoIP technology. Combining your voice system and your data network affords you the cost-effective and competitive edge your business needs to succeed. |
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Telephone, Handsets and Enpoints
Inter-Tel offers a diverse and comprehensive range of telephones, handsets and endpoints to cater for even the most demanding communication solution. As technology evolves people are changing the way they communicate and Inter-Tel constantly strives to deliver the latest technological advances to the desktop. |
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Multimedia Endpoints
The Inter-Tel 8690 is an innovative, multimedia touch-screen endpoint running on Microsoft® CE .NET, which creates a framework for integrating applications, such as Inter-Tel Unified Communicator® software. With this device, users can conveniently use a stylus or their fingertips to manage calls, messages, contacts, routing rules and presence status. |
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PDA Softphones
The Inter-Tel Model 8601 is a soft phone that runs on the Pocket PC Personal Digital Assistant (PDA) platforms, enabling users to stay connected while mobile within an 802.11b wireless network. Users can receive and initiate phone calls, access features such as transfer, forward, hold, mute and conference—while away from the their desks. Users can receive message waiting alerts, speed-dial numbers, access the call log and quickly retrieve voice mail messages. |
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PC Softphones
The Inter-Tel 8602 (IP softphone) is designed to run on a PC, allowing mobile and remote workers to connect to the phone system without losing key features. As a full-featured extension, the Model 8602 can be employed as a user’s primary or secondary phone. |
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Windows Operator Console
Customer satisfaction soars when their calls are handled smoothly, promptly and are directed to the right person for the information they need. The unique user interface of Attendant Console provides access to the information and features you need to ensure a state-of-the-art customer experience. |
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Mobility Extension
Mobility Extension connects your mobile phone to your telephone system to 'twin' with your fixed extension allowing both phones to ring at the same time. If the call is answered on the mobile handset, up to 80% savings can be made over traditional diversion methods as the call is billed at mobile-to-mobile rates as opposed to landline-to-mobile rates. Calls can be transferred to another user or a conference initiated. In addition, a user can dial into the system from their mobile and make international calls via landline as opposed to having to pay expensive mobile costs. |
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Voicemail Solutions
Powerful Voice Processing, Voicemail and Unified Messaging capability so you can view your e-mail, fax and voice messages from your desktop or from your network connection of choice. |
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Call Recording and Reporting Tools
An advanced suite of call recording, monitoring, evaluation and reporting tools designed to be user-intuitive. These flexible, easy-to-install and easy-to-use recording solutions require minimal training and give you the ability to instantly retrieve recordings weeks, months or even years after the recordings have been made. |
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Contact Centre Software
Today’s contact centres can take on many different forms, and modern business environments demand that customers can be in contact with any department or personnel at any time. Inter-Tel prides itself on delivering a variety of solutions tailored for any contact centre environment no matter what size. Inter-Tel’s award-winning Axxess communications platform integrates with our business partner software solutions to deliver comprehensive Computer Telephony Integration (CTI) solutions for all your contact requirements. |
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Computer Telephony Integration
Computer Telephony Integration (CTI) is the joining together of computer applications with your telephone system. Inter-Tel offers a diverse selection of CTI products that greatly enhance your business processes and your customer relationship management. |
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Wireless Solutions
Inter-Tel offers feature-rich, cost-effective wireless voice solutions designed to leverage 802.11b wireless networks within the workplace environment. Offered as enhancements to traditional employee desktop communication tools, these endpoints are integrated with Inter-Tel's Axxess® Converged Communications System, enabling users to respond to critical business matters even when they are outside their traditional workspace. |
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