Inter-Tel was one of the first companies to introduce the 'server to server' link with its voice processing platform. Inter-Tel have maintained the lead today over its competitors in providing a tightly integrated yet hugely powerful voice processing engine. From simple voice mail for each user through to remote message retrieval and single button record-a-call. Whatever the application Inter-Tel's voice processing platform can offer the solution. Add to this already powerful voice solution the unified messaging capability and you can view your e-mail, fax and voice messages from the same network access point.
Enterprise Messaging Overview
 Inter-Tel’s new Enterprise Messaging application is a scalable, speech-enabled messaging and call routing tool that combines voice and data communications for a unified user experience. The messaging application provides a unified presentation for voice, fax and/or e-mail communications.
Optional speech recognition and text-to-speech support enrich message access when users are away from the office through an e-mail reader application. Fax library support, record-a-call and group distribution lists empower end users with flexible communication tools to communicate to groups of one or many.
With the automated attendant functions, the caller experience can be optimised based on time criteria, enhanced through customised routing tables, and simplified with speech-driven technology. Inter-Tel Enterprise Messaging is a centralised messaging solution designed to effectively address the needs of both single-site or distributed network systems.
Ideal solution for businesses:
- With up to 400 employees
- Needing over 200 call routing applications
- Requiring a scalable foundation for messaging solutions on their networks
- Looking for the benefits of speech technology
- Requiring unified view of messages with multiple interfaces
Highlights of the Enterprise Messaging System:
Enterprise Messaging provides the features Inter-Tel customers are familiar with, as well as several new enhancements:
- Speech-enabled directory, automated attendant routing and voice mail access with speech recognition option
- E-mail reader ability through Text-To-Speech option
- Unified view of messaging types: e-mail, voice and fax
- Enhanced reporting categories for improved management
- Improved Operations Administration Management (OAM) commands and event reporting
- Industry standard protocols for database and message store support
- Scalable from 4- to 32-ports
- Software licensed for fax, voice and speech technology
- Fax and speech resources are dynamically used across the same voice boards
- Additional platform PC configurations to address higher reliance
- Microsoft® Windows® 2000 Professional or Server operating system
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