|
|
InterTel User and Administrator Training
| PSU are able to provide full InterTel training for users on all the Inter-Tel products and associated software / hardware. Many companies only offer initial training on the system when it is first installed, but PSU take the view that regular ongoing training is also required to ensure that users are getting the best out of their InterTel Telephone System. With this is mind, we run frequent courses during the year for our customers.
The following are just a sample of the courses we offer:
|
 |
|
Course Agenda - Handsets, Voicemail and Phone Manager
COURSE NAME: Inter-Tel Telephone System User Training
AUDIENCE: All users of the telephone system.
COURSE OBJECTIVES: Upon successful completion of this course, the student will be proficient in:
- INTRODUCTION TO USER GUIDES AND QUICK REFERENCE GUIDES
- HANDSET PRESENTATION OF DISPLAY AND BUTTONS
- IDENTIFY INCOMING INTERNAL AND EXTERNAL CALLS
- PERSONALISING HANDSET RING TONES
- SETTING RING VOLUME
- ANSWERING AND MAKING CALLS - INTERNAL AND EXTERNAL
- TRANSFER A CALL INTERNALLY AND EXTERNALLY
- CONFERENCE CALLS
- HOLD A CALL - REVERSE TRANSFER AND TRANSFER TO HOLD FEATURE
- QUEUE (CALLBACK)
- DO NOT DISTURB FEATURE
- MESSAGE FEATURE
- CALL PICKUP
- CALL FORWARD
- PROGRAMMING BUTTONS
- PROGRAMMING PERSONAL SPEED DIAL
- USE OF PERSONAL AND SYSTEM SPEED DIAL
VOICEMAIL
- ACCESSING VOICEMAIL
- SETTING UP MAILBOX
- LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER
- TRANSFER A CALLER TO VOICEMAIL
- LISTENING TO MESSAGES
- DEALING WITH MESSAGES ONCE PLAYED
PHONE MANAGER (when required / requested)
- INTRODUCTION AND OVERVIEW OF PHONE MANAGER
- CALL BANNER
- QUICK DIRECTORY
- DO NOT DISTURB AND CALL FORWARD
- DSS CONSOLE
- ADDING, DELETING, CUSTOMISING ENTRIES ON DSS CONSOLE
- CALL HISTORY
- DIRECTORY AND SEARCHING THE DIRECTORY
- QUESTIONS AND ANSWERS
|
Course Agenda - Windows Operator Console
COURSE NAME: Inter-Tel Windows Operator Console
PREREQUISITES: Windows operator console software installed and tested by installation engineer in advance
AUDIENCE: Receptionists, Operators or Administrators
COURSE DESCRIPTION: This course provides hands- on experience of the software console.
COURSE OBJECTIVES: Upon successful completion of this course, the student will be proficient in:
- LOGGING ON
- SETTING CONSOLE PROPERTIES
- KEYBOARD SHORTCUTS AND SHORTCUT BUTTONS
- PRESENTATION OF THE CONSOLE DISPLAY AREAS
- CUSTOMISING CONSOLE SCREEN VIEWS
- CUSTOMISING DIRECTORY
- CREATING DIRECTORY GROUPS
- IDENTIFY INCOMING INTERNAL AND EXTERNAL CALLS - different ring tones
- PERSONALISING HANDSET RING TONES (feature code 398)
- SETTING RING VOL.
- CALL HANDLING:
- ANSWERING AND MAKING CALLS - INTERNAL AND EXTERNAL
- HANDLING MULPIPLE INCOMING CALLS
- TRANSFER A CALL INTERNALLY AND EXTERNALLY
- TRANSFER A CALLER TO VOICEMAIL
- HOLD A CALL
- QUEUE (CALLBACK) FEATURE
- DO NOT DISTURB FEATURE
- MESSAGE FEATURE
- CALL FORWARD FEATURE
- SET NIGHT MODE OPERATION
- ACCESSING VOICEMAIL
- SETTING UP MAILBOX
- LEAVE A MESSAGE FOR ANOTHER SUBSCRIBER
- LISTENING TO MESSAGES
- DEALING WITH MESSAGES ONCE PLAYED
- ADMINISTRATION FROM THE CONSOLE:
- PROGRAM SYSTEM SPEED DIALS
- PROGRAM STATION USER NAMES
- PROGRAM STATION CALL BARRING RESTRICTIONS
- SET NIGHT MODE
- QUESTIONS AND ANSWERS
|
Course Agenda - Session Manager - System Administrator
|
COURSE NAME: Inter-Tel Customer Introduction to System Administration
COURSE LENGTH: 1 day
CLASS SIZE: 2 at customer site
PREREQUISITES: Instructor-led course (Training Room arranged)
Session Manager software installed and tested by installation engineer in advance
AUDIENCE: Client personnel with system administration responsibilities.
COURSE DESCRIPTION: This course provides each student with hands- on experience administrating the System, Voicemail and Call Routing features of the Inter-Tel telephone system.
COURSE OBJECTIVES: Upon successful completion of this course, the student will be able to:
- Produce information reports
- Perform Database save function
- Administer stations and create new extensions
- Administer call routing of DDI numbers
- Create and administer Hunt Groups
- Create and administer Page Zones
- Program key button assignments for handsets
- Program System Speed Dial
- Create System Forwarding Paths
- Set call barring class of service levels per user
- Program Timers & Limits
- Program Voicemail applications
- Program Mailboxes – create, delete, monitor
- View system mailbox activity
- Set Voicemail to email parameters
- System Administration from the master handset
INSTRUCTIONAL METHOD: Instructor-led discussions, demonstration, and hands-on experience.
|
|
|
|
|
|
|
|
|