On the 5th of June 2008 Inter-Tel officially released  v11.0 software for the Axxess telephone system.

If you're in the UK and would like more information about how to upgrade your software, call one of our experts on Freephone 0800 1313416

Music on Hold (MOH) Profiles

MOH profiles provide the ability to assign a music source to a call from the moment it is answered to the moment it is terminated - this means that even if a call is put on hold, transferred to multiple destinations, etc., there will be a consistent source of music applied to the caller.

Examples of where this service will be used are:

A car dealership supports multiple brands of vehicles, each brand uses a separate music source - either to provide music or to provide information on hold.

A contact center publishes separate DID/DDI numbers for a series of promotions - when calls come into the contact centre, even if they are being served by the same groups of agents, they can each have the appropriate music or message played to them.

Caller ID Enhancements

A number of improvements are being delivered in this release:

Allow the incoming caller ID to be passed transparently through the system.
If an incoming trunk call is redirected to an external destination (for example, the user of extension 1234 has forwarded their call to their cell/mobile phone number as they are out of the office) when the call is extended to the external destination, the originating caller ID information can simply be passed through the system and presented to the external device. Previously the Axxess system would have generated a new caller ID based on the extension for whom the call was originally intended.

Note that there is a system option to determine whether the existing mode of operation is required or whether the Axxess system should invoke the new functionality and propagate the originating party's caller ID information. Also note in Europe the requirement is that the originating party's details must be preserved and passed through to the target destination.

The system can now have a Calling Party Number programmed for voice mail
- where the voice mail system dials out to a number (perhaps for message notification), previously the number presented at the destination device would have been the main billing number, now you can program a separate number - typically this would be the DID/DDI number for the voice mail hunt group so that the user knows the origination of the call and can better determine how to handle the call.

For phones, Inter-Tel now provide the option to program a separate number that would be presented to the emergency services in the event a user of the system dials E911 (to ensure relevant location information is provided).

Trunk groups now have a default CPN applied which prevents any blank details being passed over the network
- in some cases the CO requires this information to be passed and if not calls are rejected. This default saves the technician having to program specific information each time if it is not required by the client.

Calling party name everywhere there is calling party number
- some CO's will accept the calling party name in addition to the calling party number. Where this is the case we will provide the name (it is programmed for each phone, voice mail group, trunk group, etc.).